Shipping, Returns, and Refunds

Refund & Return Policy

We want you to love your purchase! If something isn’t quite right, here’s how we can make it better:

🔁 Returns

We accept returns within 14 days of delivery for most items.

  • To be eligible for a return:
  • Item must be unused, unwashed, and in original condition

Must be in original packaging (if applicable)

  • Proof of purchase or order number is required

Non-returnable items:

  • Gift cards

Final sale items

Personalized/custom products

💵 Refunds

Once your return is received and inspected, we’ll notify you via email. If approved, your refund will be processed to your original method of payment within 5–10 business days.

🔄 Exchanges

Need a different size or color? Contact us at  support@twicethecharm.com and we’ll help you process an exchange, subject to availability.

🚚 Return Shipping

  • Customers are responsible for return shipping costs (unless the item arrived damaged or there was a mistake on our end).
  • We recommend using a trackable shipping service or purchasing shipping insurance—we can’t guarantee we’ll receive your returned item.

📦 Shipping Policy

Twice The Charm, LLC

Thank you for shopping with Twice The Charm, LLC! We’re committed to getting your order to you quickly and safely. Please review our shipping details below:

🕒 Processing Time

All orders are processed within 1–2 business days after your purchase is confirmed. Orders are not processed or shipped on Sundays or holidays.

🚚 Shipping Time

Once your order has been processed, it will be shipped via USPS, and you can expect delivery within 3–5 business days, depending on your location.

💵 Shipping Rates

Shipping rates are calculated based on the total number of items purchased and your shipping destination. The exact rate will be displayed at checkout before you complete your order.

✈️ Shipping Carrier

All orders are shipped using United States Postal Service (USPS). A tracking number will be provided once your order has shipped so you can follow it all the way to your door.

📍 Shipping Locations

Currently, we ship within the United States. If you're interested in international shipping, feel free to contact us at support@twicethecharm.comand  we’ll do our best to accommodate your request.

📦 Lost or Delayed Packages

Once an order has been shipped and tracking information has been provided, Twice The Charm, LLC is not responsible for any lost, stolen, or delayed packages caused by the shipping carrier.
If your package appears to be lost or significantly delayed:

  • First, check your tracking number for any updates or delivery issues.Then, contact USPS directly to file a claim or inquiry.
  • If additional assistance is needed, feel free to reach out to us atsupport@twicethecharm.com and we’ll do our best to support you.